Frequently Asked Questions (FAQs)

Orders & Shipping

How long does shipping take?
We offer free standard shipping across the UK. Orders are processed within 1-2 business days, and delivery typically takes 2-4 business days after dispatch.

Do you ship internationally?
Currently, we only ship within the United Kingdom.

How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for unworn, tagged items in original packaging. Please email us first at info@londonsilhouette.co.uk to initiate a return.

How long does a refund take?
Refunds are processed within 10 business days after we receive and inspect your return. Please allow additional time for your bank to process the refund.

Who covers return shipping costs?
Return shipping is the customer’s responsibility unless the return is due to an error on our end (e.g., defective or incorrect item).

Products & Sizing

How do I choose the right size?
Each product page includes a detailed size guide. Measure yourself and compare to the guide for the best fit.

Are your dresses true to size?
Our items are designed to fit true to UK sizing. If you’re between sizes, we recommend sizing up.

What materials are used?
We prioritize high-quality, breathable fabrics like cotton, silk blends, and sustainable synthetics. Material details are listed on each product page.

Payment & Security

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shopify Pay.

Is my payment information secure?
Yes! We use SSL encryption and comply with PCI-DSS standards to ensure your data is safe.

Contact & Support

How can I contact you?
Email us at info@londonsilhouette.co.uk or call +44 7401 467466 during business hours (Mon-Fri, 9 AM - 5 PM GMT).

Do you offer styling advice?
Absolutely! Reach out via email, and our team will help you find the perfect dress for any occasion.